Terms and Conditions
Overview
The following term and conditions will apply to all contracts made between Proguard Workwear Limited (“Proguard”) and its customers. The terms are to be read together by you the customer with any terms, conditions or disclaimers provided in the pages of our website. Please review the terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the terms and our Privacy Policy. If you do not agree to the terms or our Privacy Policy, you are not authorised to access our website, use any of our website’s services or place an order on our website.
Proguard will carry out all requests of customers in accordance with written specifications provided by the customer to Proguard Workwear and this will be recorded in writing the agreement made between all parties involved.
1. Payment, Pricing and VAT
- Unless agreed as otherwise stated, goods ordered by the customer will be paid when placing an order.
- All prices displayed on both Proguard Workwear’s Website and any form of Proguard Workwear literature will be subject to VAT unless stated otherwise. All prices are correct at the time of publication, subject to change without prior notice. Please note: All prices are clearly displayed inc./ex. VAT at the time of the order with no minimum order value required.
- Payment should be received beforehand but if this is not the case then payment should be received on the last day of the month the order was delivered.
- If no payment has been received, interest will start to accrue and thereon at a rate of 7.5% per annum basis from the date of the invoice.
Please note: Ownership and title of goods supplied by Proguard Workwear to the customer will not occur unless payment is received in full, where funds have been cleared in terms of the whole funds for the goods ordered. We have the right to cancel the contract at any time, suspend deliveries or terminate any orders if we feel necessary to do so if payments terms are breached.
2. Customised products or services
- If the customer wishes to change anything or amend the design or artwork aspect of an order, the customer must give a written request to Proguard Workwear.
- This has to be in writing.
- Only then will changes be made when deemed appropriate and in accordance with the request(s) made, additional costs may be charged where the customer be notified before any further action is taken. Only once the extra charges have been paid then.
- Proguard Workwear will also have to change the scheduled delivery time in accordance with the order request and changes made to an existing order and the customer has signed it off.
- Proguard Workwear will accept returns for goods at its own discretion and when the terms and conditions of our returns policy are met. If the return is because of Proguard Workwears failure, or not the right thing in accordance with the order made. However, if customised goods are provided with a customer’s individual embroidery or print we cannot accept these goods if they have been used or it is not quite right unless faulty.
- Age restrictions will apply to some goods such as tools and solvents, therefore some orders may be cancelled if deemed not appropriate age for the goods purchased.
3. Proguard Workwear Returns Policy
- Sometimes an item(s) isn’t just right. Therefore, you may want to return an item that has been purchased from our regular range. This should be returned within 28 days of delivery within its original packaging with the labels intact suitable for resale. If the order you have received was faulty or not correct we will pay for the delivery costs for exchanges and refunds. Please note: returns can take 10-15 to be processed from the date of initial report and 5-7 days once received.
- Unless the items have been supplied incorrectly or faulty we cannot accept returns for the following:
- Customised items (embroidered, print or badged up)
- Items in line with your request
- Sale items and items which have been customised and supplied at your request (this also includes special colors and sizes)
- We aim to pick up unwanted/returnable items within 5 working days of the return request
- If products have been offered and are not correct Proguard Workwear will offer to correct the order before returning the refund, as the discretion of Proguard Workwear.
- Refunds will be made using the original payment method used to purchase the goods. When ordering and selecting priority deliveries we cannot refund delivery surcharges unless products have been found to be faulty.
- Proguard will carry out all requests of customers in accordance with written specifications provided by the customer to Proguard Workwear and this will be recorded in writing the agreement made between all parties involved.
4. Delivery
- All goods once available and ready to be dispatched will be delivered to the purchasers address as instructed.
- All goods will always be attempted to be delivered on time but we accept no liability for courier late or non-deliveries.
- After receiving a delivery and it is found to be damaged, short or not quite right, you must notify us instantly preferably within 24-48 hours of receipt of delivery via telephone. Please note: it is recommended that you also send us written confirmation within 3 days of dispatch.
- Proguard Workwear are not accountable for anything a courier has done to the item in terms of damage or lost items or whether they have placed it in a location not deemed appropriate (e.g. bin or over the fence etc.).
- Any claims to be written to us regarding any damage or shortages must be supported with evidence that the courier has delivered the parcel. Please note: we require the delivery note for the goods signed are unchecked, short or faulty and state as deemed appropriate.
- Please check all items carefully when delivered, as we cannot accept any liability for faulty, short or no deliveries of goods.
- If you notice a parcel looks damaged on receipt of the parcel. This should be reported immediately and signed accordingly after checking in front of the courier.
Proguard will carry out all requests of customers in accordance with written specifications provided by the customer to Proguard Workwear and this will be recorded in writing the agreement made between all parties involved.
5. Other Useful Info
- The terms and conditions apply to all orders unless otherwise agreed and arrangements have been made between the customer and Proguard Workwear whether it’s a repeat or brand new order.
- Any dispute under the terms and conditions stated or of the contract between Proguard and Customer the dispute will be settled in accordance with UK law guidelines.
- Proguard Workwear t’s & c’s do not remove or hinder the customer’s statutory rights.
- Any purchases should be made online unless agreed otherwise. Any email discount codes can only be applied in online transactions when able to do so. Please note: this does not apply to existing deals already in place and the use of discount codes are at the discretion of Proguard Workwear.
- Colour samples may not always be as you expected or as seen on the actual garments. This also applies to the sizes of garments where we recommend you to check the size guides available with each product listed before purchasing. Alternatively you can contact us for further information to assist you further.
- At Proguard Workwear we aim to provide to provide the best service possible. However, there may be times where our customer(s) may not be happy with a service Proguard has provided. Proguard Workwear have the right to withhold orders made at their discretion for inappropriate words, slogans, graphics and copyrighted material, phrases or images amongst other things not mentioned.
- VAT charges will apply unless otherwise stated. Please note: some products will not qualify for VAT this may have some additional terms before you can qualify for no VAT. You will be notified of any charges at the checkout section of your order and this will add on to your final price.
- Please see our Privacy Policy to learn about how we collect, use, and share your personal information.
- Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.
- We do not undertake to update, modify or clarify information on our website, except as required by law.
- Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of England and Wales without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of the England and Wales and you irrevocably consent to the exclusive jurisdiction and venue of such courts.
- Please send all questions, comments and feedback to us at info@proguardworkwear.com.
6. Introduction
This website is operated by Proguard Work Wear. The terms “we”, “us”, and “our” refer to Proguard Work Wear. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.
7. Use of website
You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.
You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.
You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.
8. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.
You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.
9. Products or Services
All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction. Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in pounds sterling.
We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.
We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.
10. Links to Third-Party Websites
Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
11. Use Comments, Feedback, and Other Submissions
You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.
You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.
You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.
We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.
12. Your Personal Information
Please see our Privacy Policy to learn about how we collect, use, and share your personal information.
13. Errors and Omissions
You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.
You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.
You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.
We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.
14. Disclaimer and Limitation of Liability
You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.
The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.
In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.
Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.
15. Indemnification
You agree to defend and indemnify us, and hold us and our affiliates harmless, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.
16. Entire Agreement
The terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.
17. Waiver
You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights
18. Headings
Any headings and titles herein are for convenience only.
19. Severability
If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
20. Governing Law
Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of England and Wales without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of the England and Wales and you irrevocably consent to the exclusive jurisdiction and venue of such courts.
21. Questions or Concerns
Please send all questions, comments and feedback to us at info@proguardworkwear.com
