Delivery

Proguard Workwear is your one-stop shop for personalised workwear, uniforms, professional and promotional clothing in an evolving market. We are proud to supply high quality, durable products.

We aim to ensure your order is delivered promptly, effectively and at a low cost as expected. However, if there are ever any questions or queries please do not hesitate to contact us on 0333 011 6050. We have an experienced team on hand to deal with any questions or queries you may have.

General Information

Dispatch times
All orders are subject to product availability. If an item is available we can usually send items on the next delivery. However, if your item is not in stock at the time you place your order, we will aim to deliver as soon as possible but on some items this can increase to 3-5 working days. For customised orders we aim to dispatch and ship within 7-10 working days from when artwork is approved.

Please note: estimated delivery times stated can be extended beyond the allotted time frame in busy periods and due to stock availability. If this is the case a member of our team will be in touch to notify you, give regular updates and suggest alternative products where deemed suitable.

Delivery Locations
UK Mainland delivery prices, up to 5 working days.

Items offered on our website are available for delivery to addresses in UK mainland at a standard delivery charge.

  • Free standard delivery on all orders over £99 (ex. VAT)
  • £5.99 Ex VAT charge if under £99 (ex. VAT)


This excludes the Scottish highlands, Northern Ireland and Channel Islands/Isle of Man. The total delivery charge for these areas is £20, and delivery may take up to 2 working business days.

Europe and International delivery prices
Europe (up to 7 working days) and international delivery (5-14 working days)

We also accept orders from international customers who are shipping to addresses in Europe and around the world. You can see our full list of international rates here [See Below].

Please note: Please call 0333 011 6050 for more information on shipping costs outside of the UK. The basic prices are as below and are for a single box .

Price (ex. VAT)

          Countries

£13.99

          Netherlands

£13.99

          Belgium, France & Germany

£13.99

          Luxembourg

£15.99

          Monaco

£15.99

          Austria & Denmark

£19.99

          Isle Of Man

£19.99

          Czech Republic, Italy, Slovakia & Spain

£23.99

          Croatia, Estonia, Finland, Hungary,

 

          Poland, Portugal, Slovenia & Sweden

£34.99

          Bulgaria, Latvia, Lithuania & Romania

£32.99

          Tunisia & Turkey

£39.99

          Greece

£29.99

          Switzerland

£49.99

          Australia

£49.99

          United States

£49.99

          Montenegro

£49.99

          Norway, Serbia, Bosnia & Herzegovina

£49.99

          Iceland

£19.99

         Scotland & Northern Ireland

£19.99

         Channel Isles & Southern Ireland

Delivery options

  1. Click and collect: up to 7 working days, free of charge (Coming Soon!)

    You can collect if you are near our Walsall premises. This will show when you are logged into my account page as an option. Unbranded plain order items can be collected between 1-5 working days depending upon availability. Personalised items can take up to 10 working days to be able to collect from when artwork is approved.
    Please note: All orders will be confirmed via email and when they are ready to collect.

  1. Standard delivery: 7-10 working days, £5.99 ex VAT.
    This option is available on all orders. Customised products will be available up to 7-10 days after artwork is approved.
  2. Blank Orders: 1-5 working days, £5.99 ex VAT
    Most brands will be able to be delivered for the next working day if ordered before 12pm midday. However, for some brands it can take up to 3-5 working days. We aim to give regular updates of your purchase.
  3. Free delivery, 7-10 working days: free if over £100 ex VAT
    If you spend £100 or more (ex VAT) on our website you will qualify for free delivery. These items will usually be dispatched within 7-10 working days depending on product availability.
  1. 24 hours dispatch, within 24 hours, (Coming Soon!)
    Orders must be placed before 12pm midday and is only available on selected lines (this will be stated).

    Please note: this is for plain items only. Additional costs will apply per product if you wish to have your logo added and for us to dispatch within 24 hours. Please contact us for further information.

  1. Saturday delivery; £14.99 ex VAT
    If we have the item in stock that can be dispatched within 24 hours we will send it.

    Please note: this is for plain items only. Additional costs will apply per product if you wish to have your logo added and for us to dispatch within 24 hours. Please contact us for further information.

  1. Delivery before 10am next day, dispatched within 24 hours, £20.99 ex VAT
    Only for items which qualify for dispatch within 24 hours of order being placed. However, the cost of delivery will be £20.99 ex VAT

    Please note: this is for plain items only. Additional costs will apply per product if you wish to have your logo added and for us to dispatch within 24 hours. Please contact us for further information.

  1. Delivery before 12pm next day, dispatched within 24 hours if stock is available, £19.99 ex VAT
    Only for items which qualify for 24 hour dispatch. However, the cost of delivery will be £19.99 ex VAT

    Please note: this is for plain items only. Additional costs will apply per product if you wish to have your logo added and for us to dispatch within 24 hours. Please contact us for further information.

Delivery Time/ Tracking

We use DPD, Parcelforce & Royal Mail as couriers who are able to provide full tracking once your order is dispatched/shipped. On the morning of the delivery date you will receive an email, giving you a one-hour window for your delivery time. However, DPD can also make alternative arrangements with you, such as changing the delivery date or leaving instructions to deliver to a neighbour. You can view DPD tracking here :

Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within [7-10] business days of the date of your order. Business day means Monday to Friday, except holidays.

Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.] Please note items cannot be left without a signature by the recipient of the product.

Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Products without any customisation such as a logo will have an average delivery time of 1-2 working days if available but can be up to 3-5 working days depending on the product. Products with a logo or customisation can take 7-10 working days from when artwork is approved but can be quicker with our 24-hour dispatch option if appropriate but this option requires additional payment of charges.

We have a vast amount of delivery options available for the UK Mainland, Ireland and outside of the UK. As mentioned above if your order is under £99 (ex VAT) it will cost £5.99 (ex VAT) but if it is over £99 (ex VAT) it will be free (this applies to UK mainland, Ireland, Netherlands).

Please note: this excludes the Scottish Highlands, Northern Ireland and Channel Islands/Isle of Man. The total delivery charge for these areas mentioned are £20 (ex VAT), and may take additional 2-3 working days to be delivered.

Samples
When ordering it can difficult to determine if the product is the correct size or colour.  Therefore, we recommend ordering samples. Click her to find out more information [sales@proguarddworkwear.com]

Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at [customerservices@proguardworkwear.com].

Questions
If you have any questions or queries about the delivery and shipment or your order, please contact us at customerservices@proguardworkwear.com

Or email us at [sales@proguardworkwear.com]. Our lines are open Monday to Friday 8am-6pm and 8am-2pm on Saturdays.

We aim to supply your product from start to finish with all processes all under one roof, using the best technology available. Whether it is embroidery, print or heat transfer, our customisation processes covers all aspects where possible, leave it to us to give you an exceptional service.

HOW TO REACH US

Call us 8am-6pm Monday to Friday and 8am-2pm Saturdays and you can order via our website 24/7 365 days a year.

WANT TO WORK WITH US

We are always looking for new talent to join our growing team.

Please contact us for further information or send your CV here: info@proguardworkwear.com