Frequently Asked Questions

We aim to ensure that your order is delivered to you in a prompt and efficient manner as you would expect. Our customer service team are available to answer any questions you may have at any time.

0300 011 6050

Monday – Friday: 8am-6pm
Saturday: 9am-2pm

My Account & Orders

• Who can I contact for information regarding a product or service?
  Please call us at any time between Monday-Friday 8am-6pm, Saturday 9am-2pm. Alternatively you can use
  our chat function or send an email to info@proguardworkwear.com and we’ll respond promptly. We will
  always try our best to answer your queries in a helpful and prompt manner.
  
  
• How do I pay? Is it secure?
  We accept all major credit and debit cards as well as Paypal. You can also apply for a Trade Credit Account by
  contacting us.
  
  
• Where do you find sizes charts & guides?
  Click on the chat feature and feel free to ask the question for a prompt response. We are actively working to
  get these updates on each individual product to make it easier for you to shop.
  
  
• Do you offer bulk discounts on larger quantities?
  Yes please call us on 0333 011 6050 to discuss what we can offer you.
  
  
• If I can’t find an item or its out of stock what do I do?
  Please call us/use the chat function. Some of the items we stock have not yet made it onto the website.
  
  
• How do you keep my information private?
  All details of this is listed in the privacy policy.
  
  
• I have forgot my login password?  What do I do?
  Click on ‘lost password’ on the log on screen. This will then ask you to enter your registered email address/
  username which we will then send a reset link to. You can also change your password at any time in the ‘Account Information’ section on your account page.
  
  
• Can I change my billing or delivery address on my online account?
  Yes after logging into your account you will have the option to change the delivery address at the order
  processing stage.
  
  
• Which type of customisation is best for my order?
  This will vary based on the products material and weight as well as the artwork that you would add to the
  item. However, our team will guide you on the best customisation option for your item if you are unsure.
  
  
• How will I receive proof of my artwork? What formats for artwork are accepted?
  If uploading your logo through our website, please ensure your artwork is in JPEG, GIF, BMP, TIFF or PNG
  format. Your file should also be in RGB colour mode, many design agencies send your official logo as a print
  ready CMYK colour profile. If you don’t know what that means, don’t worry – we’ll catch this, but it may cause
  a delay.
  For all other formats, please email us your logo to info@proguardworkwear.com
  
• Can I amend an order once it has been placed?
  As long as the order has not been despatched you will be able to make amendments to it. Call our Customer
  Service Advisors who will be able to help you, on 0333 011 6050.
  
  Delivery & Shipping
  
  Do you charge for deliveries?
  Free standard delivery on all orders over £100 (ex. VAT) & £5.99 (ex. VAT) charge if under £100*
  For all prices apart from UK mainland please see the delivery hyperlink at the bottom of the homepage.
  
  
• How long will my order take to be dispatched and delivered?
  Standard delivery: 7-10 working days, £5.99 ex VAT.
  
  This option is available on all orders. Customised products will be available up to 7-10 days after artwork is approved.
  You can collect if you are near our Walsall premises. Unbranded plain order items can be collected between 1-5 working days depending upon availability. Personalised items can take up to 10 working days to be able to collect from when artwork is approved.
  
  Please note: All orders will be confirmed via email and when they are ready to collect.
  
  
• Do you deliver internationally? How long will it take?
  Scottish Highlands, Northern Ireland and Channel Islands/Isle of Man. may take additional 2-3 working days
  to be delivered. Please call us for accurate length of time on international deliveries, this will depend upon
  country and continent.
  
  Returns
  
  What is your returns policy?
  We aim for 100% satisfaction on every order so if there is a problem, please contact us straight away.
  You can return any item to us within 28 days of receiving your order, as long as it has not been embroidered or
  printed on (just make sure your items are in the original condition and packaging).
  For personalised items, we can only accept these back if they are faulty or incorrect.
  Click here to read our full returns policy.
  
  Other questions
  
  
• Where I can view the company’s terms & conditions?
  Click here to read our terms and conditions.
  
  
  
• Can I be sure that my online payment is secure?
  We do not store, process or have access to credit card details at any time, and this applies to both online
  and telephone orders. All card processing is done via SagePay and card details are keyed directly into
  their Tier 1 PCI compliant servers.